Frequently Asked Questions

I started Hestia's Touch because, after years in the IT industry, I found myself burned out and craving a more personal connection to my work. My career often required me to travel, leaving me to rely on cleaning services and pet sitters for my own home. I found myself wondering about the quality of care and attention my pets and home were receiving in my absence. While I was successful in Tech, much of my time was spent behind a screen, which left me feeling disconnected. These experiences sparked a desire to create a business that prioritized trust, reliability, and a personal touch. 

Hestia’s Touch allows me to provide the kind of thoughtful, high-quality service I wish I’d had—helping others feel confident that their homes and pets are in caring, capable hands. It’s not just about cleaning or pet care; it’s about building genuine connections and creating peace of mind for my clients. 

We provide a variety of home services: 

• Home Cleaning: Regular cleaning, deep cleaning, Airbnb, move-in/move-out cleaning.
• Pet Sitting: Drop-in visits and overnights for your cat or dog while you're away. 
• Auto Care: Interior and exterior cleaning for cars, trucks, and SUVs.

Booking online is easy! You can book directly through our website. We’ll confirm your booking and get all the details for your service, including your preferred time and any special requests. 

 We require a Meet and Greet before booking any Pet Sitting service to ensure safety and comfort while you are away. 

We proudly serve Tacoma, WA including nearby communities such as University Place, Ruston, and Gig Harbor. 

Yes, please contact us directly at 415-525-6850 if you need an urgent service, and we’ll do our best to assist you! While we try our best to accommodate urgent requests, we recommend booking 24 hours in advance to secure your preferred time. 

Yes! We are committed to providing exceptional service. If you’re not satisfied with any part of our cleaning, please let us know within 24 hours, and we’ll gladly return to make it right.

We accept Cash/Check, Venmo, Zelle, and Apple Pay. Payment is due upon completion of the service.

Yes! We offer flexible scheduling for recurring cleaning services (weekly, bi-weekly, or monthly). Recurring service clients receive a discount. Contact us for more details on our subscription options.

If you need to cancel or reschedule your cleaning appointment, please notify us at least 24 hours in advance to avoid a $50 cancellation fee. We understand that life happens and will do our best to accommodate your schedule!